Covid-19 Safeguarding Testimonials

Covid Secure Patient Comments

Since reopening our doors since Lockdown 1.0, our patients have been feeding back to us how they feel about the clinics Covid-19 safeguarding measures. Here is what they have been saying.....

 

Excellent service as always, Alice was great, and the necessary protection measures in place by the clinic.
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Felt extremely safe with lots of PPE in place. Staff so friendly and happy to help. Alice was very understanding and answered any questions I had.
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Everyone is so welcoming and felt very safe re COVID-19 and Dr explained everything to me.
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Great COVID-19 measures in place.
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Professional, friendly, and hygienic service.
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COVID-19 safe, all staff in PPE, Hannah is always professional and friendly.
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Alice is fantastic and so knowledgeable I always feel in safe hands.
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First impression was good. Second visit very good. Due to COVID restrictions, I was happy with the procedures put in place to put clients at ease.
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Excellent safety measures in place with staff well trained to manage my visit.
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Staff very friendly and explained clearly new process due to COVID 19. Very well organised and a good experience from a customer viewpoint in these strange times.
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Excellent service, professional staff, felt very safe in the clinic.
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It's a friendly, clean and helpful environment.
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Relaxed atmosphere even through all the Covid 19 regulations.
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As always professional friendly and a very clean and covid safe place thank you.
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Was offered the appointment quickly, had the first procedure without having to wait, my issue was taken seriously (unlike my experience with GP).
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Safe. Professional. Reassuring.
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The ladies were all very kind and polite..... cleanliness due to COVID-19 was very good....appointment on time....atmosphere calm and relaxed.
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All very organised in regards to Covid. Treatment experience went well.
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Due to our current situation it's nice to see the importance of cleanliness.
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COVID-19 precautions very good.
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Felt safe and staff are always very friendly!
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I was impressed with your response to the Covid situation and the professionalism of the staff.
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Extremely professional and friendly felt very safe regarding Covid . Danielle was fantastic.
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Very good protocols in place for social distancing etc. Alice was lovely especially when I felt a bit faint and very understanding.
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You've got the most wonderful staff. I appreciate your effort at preventing COVID spread. Please
keep it up.
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All staff were lovely, felt very safe, good social distancing.
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Thorough COVID-19 protection measures, friendly and efficient staff.
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Excellent as usual. Felt safe with all the Covid19 precaution. Friendly efficient and helpful staff - as always.
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The new system in place made me feel safe and confident. It's was strange getting used to new processes due to Covid but it was a good experience as usual. I am always happy with my experience.
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Great response to Covid to ensure customer feels safe and protected. Alice is always delightful as are the staff in general.
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Guidance re Covid-19 was clear and simple, I felt safe. The treatment and advice was, as always, excellent. I live in Devon, but will always come back to Epsom for treatment.
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The clinic is well run in line with COVID-19 and I felt looked after during my visit.
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It's was a really great experience. All the COVID measurements in place made me feel very safe. Danielle was so brilliant in my consultation and answered every question I had with so much knowledge. I was unsure if I would go through with the procedure but Danielle made me very comfortable and sold me on it. I've already recommend the clinic to another friend.
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Kind, caring and professional staff. COVID ready and precautions in place .
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Nothing at all - very impressed with how seriously all staff were taking the risk of COVID. Always enjoy treatments with Hannah - she's friendly and professional.
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I felt very safe with all the PPE and the measures taken to protect from COVID-19.
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The staff were all very friendly and helpful - I felt very looked after and attended to.
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Personalised service as always. Extremely precautionary measures in light of Covid, making me feel very safe.
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Helpful and friendly staff. Followed COVID-19 guidelines.
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Friendly staff, very Covid safe and well organised Clean clinic.
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Employees are professional and friendly. Clinic is clean. COVID-19 ruling highly respected and guidance very clear.
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Seemed very organised and professional dealing with COVID-19.
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Managed extremely well considering currently COVID-19 restrictions.